Home Self Improvement Claire Hughes Johnson, Constructing Stripe from 160 to six,000+ Staff — The way to Take Radical Possession of Your Life and Profession (#724)

Claire Hughes Johnson, Constructing Stripe from 160 to six,000+ Staff — The way to Take Radical Possession of Your Life and Profession (#724)

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Claire Hughes Johnson, Constructing Stripe from 160 to six,000+ Staff — The way to Take Radical Possession of Your Life and Profession (#724)

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“There are two gaps that I feel are actually laborious. One is individuals who can’t cease being victims, and the opposite hole is, I name it self-awareness hole, the place they assume they’re the perfect on the earth.”

— Claire Hughes Johnson

Claire Hughes Johnson (@chughesjohnson) at present serves as a company officer and advisor for Stripe, a worldwide expertise firm that builds financial infrastructure for the Web. Claire beforehand served as Stripe’s chief working officer from 2014 to 2021, serving to develop the corporate from fewer than 200 workers to greater than 6,000. At varied occasions, she led enterprise operations, gross sales, advertising, buyer assist, threat, actual property, and all the folks capabilities, together with recruiting and HR. 

Previous to Stripe, Claire spent 10 years at Google main a lot of enterprise groups, together with overseeing points of Gmail, Google Apps, and in the end client operations, in addition to serving as a vp for AdWords On-line Gross sales and Operations, Google Affords, and Google’s self-driving automotive venture.  

Claire holds a bachelor’s diploma from Brown College and an MBA from Yale College. She at present serves on the boards of the renewable vitality firm Ameresco, the multi-platform publication The Atlantic, the self-driving expertise firm Aurora Innovation, and the shopper administration software program firm HubSpot. 

Her ebook is Scaling Individuals: Techniques for Administration and Firm Constructing. 

Please take pleasure in!

Hearken to the episode on Apple Podcasts, Spotify, Overcast, Podcast Addict, Pocket Casts, Castbox, Google Podcasts, Amazon Music, or in your favourite podcast platform. Watch the interview on YouTube right here.

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#724: Claire Hughes Johnson, Constructing Stripe from 160 to six,000+ Staff — The way to Take Radical Possession of Your Life and Profession

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What was your favourite quote or lesson from this episode? Please let me know within the feedback.

Wish to hear an episode with Claire’s colleague, the co-founder and CEO of Stripe, Patrick Collison? Hearken to our dialog right here through which we mentioned the significance of giving concepts time to fail, succeeding in a seemingly saturated market, the siren track of excessive reward, natural traction, rising up as a “free-range” little one, studying historical Greek from an area monk, growing a novel worldview at any age, the right way to make speedier choices, and rather more.

#353: Patrick Collison — CEO of Stripe

SELECTED LINKS FROM THE EPISODE

  • Join with Claire Hughes Johnson:

LinkedIn | Twitter

SHOW NOTES

  • [07:51] Say the factor you assume you can’t say.
  • [13:24] Detoxifying your left-hand column.
  • [19:59] Sufferer versus participant.
  • [29:49] Really helpful studying.
  • [36:53] The case for studying fiction.
  • [44:18] Crafting a working-with-me doc.
  • [52:07] Make the implicit specific.
  • [57:29] An Irish Goodbye.
  • [58:34] Electronic mail insurance policies.
  • [1:03:58] Renegotiating the phrases of expectations.
  • [01:06:05] Listening for the quiet no.
  • [01:08:27] Cash versus time.
  • [01:10:14] Good guidelines will be liberating.
  • [01:12:59] Management and disappointment.
  • [01:17:59] Renegotiating previous disappointment.
  • [01:37:05] Asking a query versus stating an opinion.
  • [01:40:58] Coaching wheels for a “no.”
  • [01:42:26] Time, expertise, treasure, and testimony.
  • [01:46:37] Recognizing unhealthy apples whereas hiring.
  • [01:48:37] When you’re not self-aware, how would ?
  • [01:51:08] Work model assessments for self-awareness constructing.
  • [01:58:38] Paragons of no.
  • [02:00:51] No extra boards.
  • [02:04:58] Pushers and pullers.
  • [02:11:50] Parting ideas.

MORE CLAIRE HUGHES JOHNSON QUOTES FROM THE INTERVIEW

“There are two gaps that I feel are actually laborious. One is individuals who can’t cease being victims, and the opposite hole is, I name it self-awareness hole, the place they assume they’re the perfect on the earth.”
— Claire Hughes Johnson

“How do you get outcomes? You get tremendous clear and clear about something implicit — you make it specific and also you’re clear. It is a course of. We’re going to undergo it to get to this consequence. And what’s the consequence we would like? Make it specific.”
— Claire Hughes Johnson

“I’m simply trustworthy about, ‘I can’t do that properly, and I feel you need somebody at their greatest. It’s not going to be my greatest.’”
— Claire Hughes Johnson

“My private lure is I feel I’m being an empath, giving them half-hour. ‘Let me hear your story.’ And actually, the empathic factor to do is to say, ‘I’m going to do a likelihood evaluation. The prospect that I’m going to speculate/make a donation are sub 5 p.c. No. No for you, no for me. And also you don’t have to consider it ever once more. You don’t have should e mail me tomorrow and ask me once more.’”
— Claire Hughes Johnson

“There’s a cause these persons are leaders. More often than not they’re 80 p.c of the best way there. They’re simply not assured of their intuition. And so my job is to not inform them what to do or the right way to do it. It’s to construct their confidence of their intuition after which yeah, we will brainstorm the final 20 p.c.”
— Claire Hughes Johnson

“Individuals don’t be taught by being advised solutions. … What you’re going to do should you’re a very good chief, a very good trainer, is you’re going to guide them by studying with you and they’re going to get to the reply and you’ll rejoice them doing that.”
— Claire Hughes Johnson

PEOPLE MENTIONED

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